Terms & Conditions

Terms & Conditions

Your Statutory rights are not affected by any of the following terms and conditions.

Automatic Order Confirmation E-mails

This is a provisional contract until we confirm this order with you. Prices may be subject to change and availability. If there is a price change or goods are not available, we will contact you and you have the option to then proceed at the new price, await your goods being available or we will refund you in full.


Goods are charged at price shown on the product pages on the date the customer places the order. We are not currently registered for VAT. Goods must be paid for by paypal secure credit card transaction. You do not need to have a paypal account to make a payment via paypal. There are no extra charges for credit card payments. Prices are correct at time of publication. Errors and omissions are excepted.


We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not pass your e-mail address outside the company.

The type of information we will collect about you includes:

your name
phone number email address

This information is only used to fulfil your order and for our trading records. We may occasionally email you as new products launch. You are free to opt out of any emails at any time. Credit card details are not retained once the on-line validation and transfer is successful. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This information is behavioural only and cannot be used to identify individual customers.

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies enable us store items in your Shopping Basket between visits and you may choose to store your personal details, but this is not done unless you authorise it. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.



How Long Before I Receive My Order?

Some more popular items are available ex-stock and delivery can often be within a week or even 3 days.

Most items are delivered to you within 10 working days unless otherwise stated. If for any reason your goods are not available in 10 days we will immediately contact you. If you do not wish to wait we will refund you in full immediately by the same method you made payment.

An express service is available. If you require your item please email our studio (design@designedinply.co.uk) or call the helpline on 07939 044390. We generally conduct correspondence over email and ‘live chat’ to both save on administration costs and keep an accurate record of our contact with you. We will be more than happy to speak on the phone of course if your order is time sensitive, complicated, mixed quantities, or you just want to work through some design ideas.

Deliveries by Appointment

We or our carriers will contact you to arrange a mutually convenient delivery day. Larger items are delivered by a dedicated Furniture Carrier. Smaller items are delivered by courier.

Delivery personnel have a difficult task nowadays with traffic congestion etc. so we do ask you to be considerate to them.

Signing for Your Goods + Free Insurance Conditions

Via our carriers you have free insurance on all goods so you can order with confidence. However, for free insurance you MUST inspect your goods BEFORE you sign for them. Your delivery driver will wait but do have a pair of scissors to hand – open boxes carefully along sellotaped edges. We take great care in packaging your goods and they should arrive in perfect and hygienic condition. – Delivery personnel are obliged to wait up to ten minutes for you to inspect your delivery. In the unlikely event of any damaged goods, for free insurance you must sign ‘damaged’ on your drivers delivery note and contact us immediately.

Delivery Costs

Our UK Manufacturing is based in Lydney, Forest of Dean, Gloucestershire. You are welcome to collect your furniture should this be more convenient for you. Delivery cost is passed on to you at cost. We do not add anything to the delivery cost though we do include time and materials for the packaging of your item/s in our costs to you.

Cancellation and Return of Goods

We reserve the right to cancel any order at any time.

All our MYO products are custom made to your requirements (standard sizes are offered only as a guide) and as such we cannot accept any returns. If your goods have ben damaged in transit, you must inspect them before the carrier has left your premises. Most carriers will be willing to wait a few minutes while you check.


Complaints can be made via any of the contact methods mentioned in the correspondence section below, and we will endeavour to respond to complaints within five working days, whereupon we will provide a likely time-scale to resolve the situation. All complaints will be dealt with as a matter of priority.


Settings, chairs, and other ‘props’ are for illustration only, and unless stated are not included in the price, or available from our website.


All correspondence should be directed to Designed in Ply, Redfields, Chapel Hill, Lydney, GL15 6DF. Telephone enquiries will be taken on 07939044390, and e-mail: design@designedinply.co.uk This contract is governed by English Law.